Delivery, Returns & Exchanges PDP

Shipping

We aim to dispatch orders within 8–10 days. Once dispatched, delivery usually takes 3–4 days, depending on your location.

Please ensure your address, pin code and contact details are correct before dispatch. Customer-caused failed deliveries/RTOs on prepaid orders are not eligible for a refund; re-shipping can be arranged at an additional shipping charge.

Urgent Delivery

Need your order by a specific date? Please inform us at the time of ordering or as early as possible. Last-minute requests close to dispatch may not be possible to accommodate.

Urgent delivery is confirmed only once our team has approved the timeline. Additional shipping charges, calculated as per actual weight and pin code, may apply.

Returns & Exchanges

Return for Refund: Within 48 hours of delivery
Exchange: Within 7 days of delivery
Store Credit: Within 7 days of delivery if the 48-hour refund window is missed

The 48-hour return window is calculated from the delivery date and time recorded by the courier partner.

Return reverse shipping: Deducted as per actual courier cost
Exchange reverse shipping: Complimentary

To initiate a return/exchange, use our website or contact us at wecare@thisisdehi.com, +91 98104 49636, or @thisisdehi on Instagram.

Returns/exchanges must be unworn, unwashed, unused and have the original tags intact.

Sale Items: No returns/refunds; exchange allowed within 7 days.
Exchange-on-Exchange: Not allowed unless there is an error from our end.

Bundle Offers

If an item from a bundle is returned and the remaining items no longer qualify for the offer, the bundle discount will be removed. Retained items will be recalculated at their applicable full selling price and the refund adjusted accordingly.

Customised / Altered Orders

Products customised to your requested measurements, length, fit or specifications cannot be returned or exchanged.

For customised orders, we will share a photograph of the relevant garment measurements for your confirmation before dispatch. Customised products remain eligible for alterations where feasible.

Size & Fit

Our size chart shows body measurements, not garment measurements. Garments include ease for comfort and movement, so finished garment measurements will differ depending on the fit and silhouette.

Cancellations

Once an order is placed, cancellations are not allowed. Before dispatch, you may request store credit or a size/style change, subject to availability and confirmation by our team.

If we are unable to meet a committed delivery timeline due to a delay from our end, you may request cancellation and a refund.

For complete details, please refer to our Shipping, Returns, Exchanges & Cancellation Policy.